Monthly Archives September 2014

High Engagement Starts with 3 Questions

Almost every senior leader I talk to now tells me the same thing, “There’s too much going on.” “We don’t know what’s happening.” “It’s chaos.” These comments are in quotation marks for a reason; they’re actual quotes. My response is always the same; I ask a question, “If you’re anxious in this business environment, what must it be like for your people a few levels down?” Some take the time to find out; most don’t. And because we don’t, we more times than not impose new rules or announce decisions that makes sense at our level and makes our lives