Monthly Archives May 2017

Victims react. Leaders respond. Know the difference.

In his book, Triggers, Marshall Goldsmith says a trigger is any stimulus that influences our behavior. Every day at work things can happen that will trigger an intense emotional reaction in us. When we are triggered we have an emotional impulse. As leaders, we cannot afford to act on every impulse. We cannot react. We must respond. There’s a big difference. As leaders responsible for engaging others and leading real change, we must respond to each situation, including those in which we experience an intense trigger, with careful thinking and effective communication. Responding versus reacting means that we feel fully

Hope for Unity, Not Uniformity

There’s a good chance you work for an organization that talks about culture by advertising “ONE  _______ (Fill in Org Name Here).” The goal is unity. Our leaders want us to remember we’re on the same team and to work across function and region. Sometimes, when the call to unity is combined with reminders about shared processes and practices, the call to unity morphs into a demand for uniformity of behavior. That’s a mistake. It may be tempting to want everyone to follow the same process in the same way; it’s just not realistic. Unity does not come about because