Listen to the Episode (20:30)
There is a difference between being a manager and being a leader.
A manager takes responsibility for metrics and calculable results.
This is – to some extent – also part of being a leader, since daily operations and reaching objective goals are crucial.
In today’s fast moving world, people tend to focus on results. But the driving force behind success is an organization of skilled individuals who do solution-oriented work.
And your job, as a leader, is to create that environment.
In this episode, Todd Burger, Chief Experience Officer of AAA shares the best business practices to enhance your team’s performance by creating the right experience for every member.
Show highlights include:
- 2 business practices that help you reach your long-term goals (without losing your focus on the daily operations) ([3:35])
- How making everything depend on your business goals may be hurting your brand (and what to do instead) ([6:30])
- The “Experience Triangle” method to simplify your business (and create a brand your customers rely on) ([12:50])
- A simple guide to enhance your business operations by giving your team members more control over their work ([14:51])